Return Policy-Nayra Pret

Return and Exchange Policy 

At NAYRAPRET, we are committed to ensuring your satisfaction with every purchase.  

Please review our return and exchange policy below: 

Eligibility for Returns and Exchanges 

Timeframe: Items must be returned or exchanged within 7 days of the purchase date or delivery date. 

Condition: Items must be unworn, unwashed, and in their original condition with tags and packaging intact. 

Receipt: A valid receipt or proof of purchase is required for all returns and exchanges. 

Non-Returnable Items 

Final sale items, undergarments, swimwear, and personalized or custom-made products are not eligible for returns or exchanges. 

Items purchased during clearance sales may be subject to special conditions  

(check sale details at the time of purchase). 

Return Process 

1. In-Store Purchases: Bring the item(s) and receipt to any of our store locations.
2. Online Purchases: Contact our customer service via at email cs@nayrapret.com or
   whatsApp: +92322-8250391 to initiate the return process. We will provide instructions and a return shipping label, if applicable.

Refunds 

Refunds will be issued to the original payment method within 7 business days, after the return is processed. 

Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). 

Exchanges 

Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund or store credit. 

For online purchase, please contact customer service via at email: cs@nayrapret.com or
whatsApp: +92322-8250391 to arrange shipping for the replacement item. 

Damaged or Defective Items 

All items are pre-inspected and quality checked, however If you have received a damaged or defective item, please notify us within 7 days of delivery. The replacement will be provided at no additional cost. 

Additional Information 

Nayrapret reserves the right to refuse a return or exchange if the item does not meet the above conditions. 

For Local and international orders, customers are responsible for return shipping fees unless the return is due to our error. 

For further assistance, please contact us at email: cs@nayrapret.com or
whatsApp: +92322-8250391. We’re here to help! 

This policy is subject to change without prior notice.